Certain 2006 Model Year Ford Crown Victoria, Grand Marquis and Lincoln Town Car Vehicles - Transmission Oil Cooler Bypass Valve Inspection - Program Expiration Extension

Administrative Information

OASIS ACTIVATED?

Yes. OASIS will be activated by May 12, 2006.

FSA VIN LIST ACTIVATED?

Yes.
Available through FMCDealer.com or at https://web.fsavinlists.dealerconnection.com by May 15, 2006. Owner names and addresses will be available by May 26, 2006.

NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this field service action.

STOCK VEHICLES

Inspect all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

• Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.
• Inspect other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.

ADDITIONAL LABOR TIME

• If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
• If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

If the inspection reveals that the transmission oil cooler assembly must be replaced, Ford Motor Company will pay for a rental vehicle, except for fuel and insurance which will be at the owner's expense. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area of the claim form.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE).
• Refer to ACESII manual for claims preparation and submission information.
• PROGRAM TERMS: This program will be in effect for repairs performed through May 31, 2007 regardless of distance traveled.

Copyright © 2006 FORD MOTOR COMPANY
Published By: Recall/Service Programs Department
Ford Customer Service Division